How bad are the Microsoft search tools?

Microsoft just doesn't get how to run search engines

While researching a listener's problem this morning, I went looking for instructions on using the System Restore tool. As I was already in the Microsoft Knowledge Base so I thought I'd search there. Typing in "how to use System Restore" returned over 200 results, with not one of them vaguely useful.

Narrowing the search down to Windows XP only still returned another 200+ with none of the first two pages being any use at all.

Despairing I turned to Google. The first result on the search string "how to use System Restore" returned the very page I was looking for.

I've always found it quicker to use Google or Yahoo! to find information on the Microsoft web site. It seems, despite the developments with Windows Live, Micorsoft still have a long way to go.