Choice magazine's Internet satisfaction survey gave a big whack to Australia's Internet industry.
While the headline shows the dissatisfaction with Bigpond, Optus also gets a whack about it's slow and incompetent support which is fair enough as well.
It's interesting how Choice claims cost is the biggest factor. One thing I've criticised Choice for is it's unrealistic conclusions in IT related matters. This is another case in point.
Providers of cheap services have to skimp somewhere to make a buck, customers have to understand that a cheap provider cannot provide services of a premium provider and still stay in business. The writers at Choice don't seem to understand this.
That said, the SMH quote from the Bigpond spokesman is a laugh, "the provider was not trying to compete on price and was offering a premium service."
The joke here is Bigpond doesn't provide a provide a premium service, they charge a premium price for a cheap and somewhat poor service.
My favourite tech editor, David Richards of Smarthouse News provides a few more laughs on this.
David has in the past been a big critic of Choice but in recent times Bigpond has been receiving his ire. So it's quite funny to see David approvingly quoting Choice in a article headlining "Telstra BigPond Sucks And That's Offical."
Yes that is a typo in the headline. It's another reason why I enjoy Smarthouse News editorials so much.
Tuesday, October 23, 2007
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