Say no to door to door Internet salespeople!

We've starting hearing stories from customers who've been duped into Internet contracts by door to door salespeople. The common theme is the salesdroid has made ridiculous and impossible claims about the service.

In some cases the client's been on a much better older plan and has found the new plan doesn't give them the same data limits as the old plan. When they try to go back, they are told "tough luck".

We recommend all consumers avoid signing up to commitments like Internet plans through door to door sales.

I personally did some work for a company that was doing this with mobile phones some years ago. These folk would hire a bunch of backpackers, bus them out to one of Sydney's more remote Western suburbs and unleash them on the locals.

This worked well for the backpackers; they would sign up children, invalids and even the family dog. They would get the commission and by the time the complaints started arriving they would be sitting on a beach in Thailand.

For the company it looked good too at first, they'd get fat cheques from the big telco every couple of weeks. But when the complaints started coming in, they found those cheques stopped arriving. Eventually they went bust.

The biggest loser in that saga was the telco. They had to deal with hundred of complaints, it tarnished their brand name and they lost money when the selling company went broke.

All of this is predictable when you use commission driven subcontractors and don't supervise them closely. I don't understand why big companies do this as it ends up costing them money and damages their brand.

The fact one of Australia's biggest telcos is doing this again just shows these people don't learn.