On ZDNet John Dvorak tells us productivity gains are BS.
John's point seems to be that fact the receptionist is filing her nails it means her productivity can't be improved.
Doris on reception or Bruce in Accounts may only do four hours productive work a day, the idea is we make those four hours more productive.
Today's office is far more productive than the office of twenty years ago; computers, broadband Internet, colour printers and mobile phones mean today's office worker can do in ten minutes that would have taken weeks in even the biggest corporation.
I love it when people tell us the days of the abacus, slide rule or carbon paper were easier. My advice to them is to try it.