One of the problems I see with web 2.0 apps is the requirement for them to be "always on". System hiccups are simply not an option.
Today we see outages with Blackberries, Gmail and Salesforce. No doubt thousands of users of all these services have had a frustrating day.
If web 2.0 is really going to revolutionize business applications as its boosters claim, then we'll need the services to be far more reliable.
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