Some very good comments about the price of good design at the Pearsonified blog.
The comments are quite right: Good design costs. The problem is that most users don't understand this. But it's not just a design issue.
The problem is right across the technology based industries. Pretty graphic interfaces make everything from web and database design to computer networking look easy. The fact doing properly is a skill just like a plumber's or a carpenter is lost on many users.
Unfortunately I don't see this attitude changing in the near future. All I can suggest to Chris Pearson and other designers is to just hang on in there and find those customers that value service and good content. Let the other guys fight it out for the cheap charlie customers.
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