I've just spent ten minutes filling in a feedback survey for a major corporation. The aim of the survey is to measure how reliable customers find the company's website.
It crashed with an SQL error when I pressed submit.
I'm amazed at how large organisations have trouble like this. The ticketing woes of Cricket Australia come to mind. There's many other examples.
I don't know how much these companies spend on websites, but they need to insist these services can deal with peak demands.
There's little point in having a pretty website when it crashes at critical times.
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