The overwhelming impression I got from yesterday's small business IT seminar it was the tech industry doesn't have the trust of small business; too often they've been burned by bad techs, bad software and bad hardware.
One lady told how she gets salespeople to write a personal guarantee before she buys anything, for big ticket items she sometimes gets three signatures on her piece of paper.
That's a pretty depressing state of affairs that our industry is in this and it's difficult to see how this is going to change.
Given our governments have a hands off policy on industry regulation, I can't see a mandatory licensing system being introduced as I suggested in my last post. So that means anyone who "knows something about computers" can hang out their shingle and claim to be a computer tech, web designer or programmer.
But just to blame the techs for this situation would be very unfair, the bigger players have allowed this situation to develop.
We really need software and hardware vendors to take responsibility for their products they release, we need them to take quality control seriously and to stop using paying customers as their crash test dummies.
Along with getting vendors to understand their moral and legal obligations, we need to get computer stores to understand their responsibilities. The bigger ones they are, the more it seems they try to wriggle around the law.
This "stuff the customer" mindset seems to run deep in the industry. I'm not sure if it's going to take governments to step in or the courts, but sooner or later someone is going to say "enough is enough".
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