One of the things that really gets me cranky is the "reformat your computer" solution to software problems. A question we have on our IT queries website is from a gentleman who has been told he should reformat his computer to reinstall Pinnacle.
What a load of rubbish! The thing with this blind "reformat your computer" advice is that it's the IT equivalent of a doctor telling you to "take two asprins and call me in the morning".
The difference is the two asprins are relatively harmless while a reformat can result in hours of work, frustration and lost data.
Put simply, reformats are the last resort and usually are only necessary for fixing major spyware infections.
In this case, it's the classic example of an incompetent computer tech fobbing someone off with some nonsense.
A competent computer tech should be able to resolve this problem with a few hours work. The problem though is clients often don't want to pay for that work.
Which is probably why so many incompetent techs survive and even prosper; they may not be good but they are cheap.